We pride ourselves on being able to do just about anything to any bike. Between us we have decades of bike mechanic experience. So you can be confident your bike is being looked after by highly experienced, qualified mechanics.
We work quickly and fairly, making sure that you are charged for what you need and nothing more. We will also give you tips on looking after your bike so that you need our mechanics less!
Before any work is undertaken, we will provide you with a free no obligation quote so you know what work needs doing and how much it would cost.
We offer:
- Free eight week safety check and service to ensure a new bike is bedded in and running correctly
- All types of servicing – from simple MOTs to check your bike is safe up to full strip & rebuilds
- Full suspension services and rebuilds on mountain bikes (MTBs)
- Custom wheel building
- Custom bike builds
- Frame and group set swaps as your bike and riding evolves
- Puncture repairs while you wait or within the hour (this may not always be possible at peak times)
- Fit of accessories to either new bikes or ones you bring in for service: racks, mudguards, new bar tape, pedals, etc.
Booking in
We operate a booking system to avoid you bringing your bike in when there is a big queue. Call the workshop on 0121 745 2618 to arrange a convenient time for drop off. We recommend that you plan your servicing well in advance… don’t wait until the day before your holiday! The winter wait for the workshop is always shorter, so aim to come in when we are quieter.
Pricing
The cost of each job varies depending on how much a bike has been ridden, its level of wear and tear and any parts that need ordering. So rather than having a standard set of service packages, we work on a no obligation assessment and quote basis. Simply put, you bring your bike into the workshop and we will assess it and give you a rundown on the work that needs doing and the overall cost.
We try to do this for customers while they wait – you can enjoy a complimentary coffee or tea in the store in the meantime. Alternatively, you can drop the bike off and we will contact you later via phone or email with a quote.
Exceptions
Please note that we are unable to fit parts and bits purchased on the internet. The reason for this is that warranty, public liability and insurance lies with Red Kite Cycles as the professionals last involved with the maintenance of your bike. When using our workshop services, our pricing of parts and accessories includes that warranty, insurance, peace of mind and professional back-up – unfortunately we can’t afford to give it away as the liability will remain with us.
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