ESSENTIAL BIKE SHOP SERVICES TO BE MAINTAINED FOR NHS AND OTHER KEY WORKERS

BACKGROUND:

Red Kite Cycles has carefully reviewed the Gov­ern­men­t’s latest advice and guidance with regards to Covid-19 and retail shutdown (Published by DCLG 23/3/20). The Government strat­e­gy is using individual/household isolation and business closure to dramatically limit the transmission of the virus, ensuring the NHS healthcare system can cope. Equally, the government lists a small selection of shops that can continue trading if appropriate: this focuses on retailers of food, medication through pharmacies, hardware (for urgent domestic repairs) and transport services (garages and bicycle shops). Bicycle travel is an essential way for many to get to work across those demanded to work at the moment. After lengthy team discussions we are therefore offering a skeleton service for those that need us. NOTE: The shop will not be open as usual – strict health, hygiene and distancing measures will be in place to guarantee our safety and yours and to make sure that we are able to preserve a skeleton service throughout this critical time for us all. See below for service restrictions. [This page will be updated as events unfold.]

RESTRICTED OPENING HOURS: Monday to Friday only, 9.30am – 2.30pm

SERVICE PRIORITIES, LEVELS & RESTRICTIONS:

THE PURPOSE OF THIS SERVICE IS TO PROVIDE ESSENTIAL PRIORITY FUNCTIONS FOR THE FOLLOWING PEOPLE :

  • NHS employees – who will also be in receipt of a massive discount on all critical service and maintenance work.
  • Emergency Services.
  • Supermarket staff and critical food industry workers.
  • Working teachers and educational staff.
  • Postal, delivery and care workers.
  • Cyclists who to ride for their continued health and well-being (your work will be queued behind those prioritised above).

WHAT SERVICES WILL WE PROVIDE?

  • Bike safety checks – free to NHS workers.
  • Bike repair and servicing.
  • Ordering of essential repair parts (in collaboration with key suppliers where they are also providing emergency cover).
  • Bike purchases (see our online shop – you can call us too).
  • Accessory purchases (you will need guided assistance in store – absolutely no browsing).
  • We are offering collection & delivery services to keep you indoors – except when working or cycling.
  • Payments (where work is chargeable) will be taken by phone, or by BACS. No cash please.
  • We obviously reserve the right to refuse work and sales at this difficult time: we are focused on helping the situation and supporting national efforts.

SOCIAL DISTANCING MEASURES :

  • Restricted access to the premises. Maximum one customer in the shop per staff member.
  • No touching of our goods to minimise infection.
  • Service and workshop customers will handover their bikes outside.
  • Reg­u­lar cleaning of all frequent hand-touch points within the shop.
  • We have alcohol gel “squirts” for staff and customers freely available.
  • Our staff will strictly observe the 2 metre dis­tance rule from customers and col­leagues.
  • Hand wash­ing facilities are available and all our staff have com­mit­ted to wash hands thor­ough­ly and regularly.
  • You absolutely must not come to the shop if you are unwell or under government advised restrictions of self-isolation.
  • Government guidance on Covid-19 isolation trumps everything.
  • We are offering delivery services as noted above to maintain the strongest distancing and service barriers possible.